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Friday 12 February 2010

Easy Money.

Today i made one of those phone calls that you don't get to make very often. A phone call that makes you a lot of money.
Okay, so the money was originally mine to start with. I just didn't realise that i was owed it.
Maybe i should just get on & tell the story?....

In the mail today, i received my latest electricity & gas bills. I get both utilities from the same company. I just happen to find it easier that way.

I have changed my provider on a number of occasions, as we can do in the UK & actually went over to this provider, a while ago, because a lot of their power comes from renewable sources.
Anyway, whilst studying the individual bills i noticed that the company actually owed me money, on both bills. Obviously i had overpaid them. Mainly due to the fact that i pay by direct debit. Once again, i just find it easier that way & you do generally get a small discount for paying that way.

On the electricity bill i was over £500 in credit & on the gas bill i was over £360 in credit! Yes, that amounts to over £850 that i had paid to this energy company, that i didn't need to.
I must admit that i had noticed on previous bills that i was in credit. But, i didn't realise it was by that much. Either that, or i just hadn't got around to ringing up the company & sorting out the over payment.

Well, this time i was straight on the phone to sort it all out. First off i checked that i had the correct meter readings, just in case of any error.
As it happens, the lady on the other end of the phone could not have been nicer & more accomodating. Well, i guess she should have been as it was my money i was asking for.
After checking that all the figures were correct & adjusting for the slight difference in the meter readings, i was still well in the black.

To cut a long story short(ish) I ended up getting the energy company to pay £700 (approx $1,000) back into my bank account. Money that i had overpaid & was therefore owed. I also got them to reduce my direct debit payments by over £60 per month.
I may still be overpaying slightly. But, i decided to keep it that way. For the moment at least. I can always adjust it again in the future & maybe get another bank payment as well.

As i mentioned in an earlier blog post. I have recently booked a return flight to the USA & this money will go a long way to ensuring that i have a really good time, whilst i'm there.

And all because i bothered to make a simple phone call.

I suppose the moral of this story is. Check those bills that come through the door, a little more closely in future.
Who knows. You may be owed some money as well.
If so, maybe i'll see you at Heathrow in April?


  1. Very good that they're actually refunding it to your bank account. Often times with a utility like that (at least from my experience) they'll just keep it as a credit on your account. It's nice in that you get a few months without a bill, but nothing is as nice as cash in hand.

  2. I think the code of practice says that they have to refund it straight away, if asked to do so. There was no problem & it's certainly a nice little windfall & just in time too.
    Maybe the system is different here, to the USA?
    Crediting my energy account was never mentioned. Maybe i didn't give them the chance?